Jobs

Ozark Information Services lists positions available below. This list is updated on a regular basis. To apply for a position, send a copy of your resume (PDF) to jobs@ozarkis.com and indicate which position you are interested in.

 


Technical Support Specialist

Compensation
$40,000 to $50,000 Annually

Benefits Offered
Dental, Medical, Generous PTO Allowance (we also provide snacks and monthly workplace massages!)

Employment Type
Full-Time

We are looking to hire Team Members who love working with and helping people but who also love working with technology. You must possess excellent communication skills, be able to easily multitask, work independently and know how to support demanding high-touch executive end-users. You will be supporting a handful of clients in-person and remotely. You will also be working on technology projects and providing quality customer care. We are looking for people who are willing to make better mistakes tomorrow.

Ozark information Services is an IT Managed Services Provider located in Batesville, AR. Founded in 2004, we provide IT services to small and medium-sized businesses throughout north central Arkansas.


Required Qualifications

  • Demonstrated in-person end user support experience working with both technical and non-technical high-touch users
  • Demonstrated expertise with supporting, installing, troubleshooting, maintaining:
    • Windows 7 / 8 / Mac OS
    • Microsoft Office 2013/2016
    • iPhones, Android
  • Excellent verbal and written communication skills (everyone says this, we mean it)
  • Excellent problem-solving skills (and enjoy doing it too!)
  • Sense of humor (really, you need it in this line of work)
  • Attention to detail! (our clients are picky, and so are we!)
  • Ability to document (you don't have to like it, but you do need to do it)
  • Ability to work independently and proactively (don't wait for the problem to come to you)
  • 2+ years of customer service experience (looking for in-person one-on-one support, NOT call center)
  • 1+ years of network experience
  • Be able to squat, crawl, climb and lift up to 50 lbs
  • Have a driver's license and reliable transportation

Desirable Qualifications

  • Previous consulting experience (strongly preferred)
  • Bachelor's degree
  • Microsoft Certifications (the more the better, but we know the value of real world experience too)
  • Scripting and/or automation expertise (why do it manually if you can have the computer do it for you?)
  • ConnectWise/Labtech experience
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